施行预约挂号可以方便患者就医,减少患者等候时间,减少医疗纠纷,体现医疗公平性。但也有患者失约的问题屡屡出现,给预约挂号带来负面影响。失约原因中与患者不熟悉就诊流程、预约方式、医生的资历及患者对自身疾病认知差、依从性差等因素有关。文章指出,为预约患者提供人性化服务,进行科学、有效的宣教,完善预约流程,建立对失约的约束机制可有效降低患者失约率。 Appointment registration can facilitate patients to seek medical treatment, reduce patient waiting time, reduce medical disputes, reflect the medical fairness. However, there are also repeated patient problems, which can have a negative impact on appointment registration. The reasons for the lack of agreement with the patient is not familiar with the flow of treatment, appointment, the doctor’s qualifications and patients with poor awareness of their own disease, poor compliance and other factors. The article points out that in order to provide personalized service to patients, scientific and effective mission education, improve the reservation process, and establish a constraint mechanism of default can effectively reduce the patient’s failure rate.