近些年,基于经营者的安全保障义务的纠纷不断涌现,在众多的消费者权益纠纷案中,经营者是否尽到了安全保障义务往往成为案件争议的焦点。消费者与经营者各执一词,而法院的判决标准也不统一。到底经营者的安全保障义务是什么呢?如何来界定?本文将通过案例阐述这些问题。 In recent years, the dispute based on the operator’s obligation of security protection is emerging constantly. In numerous cases of consumer rights disputes, whether the operator has fulfilled the obligation of safeguarding security has often become the focus of case disputes. Consumers and managers each stick to the word, and the court’s decision criteria are not uniform. In the end the operator’s security obligations is what? How to define? This article will illustrate these issues through the case.