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目的了解宣武区社区卫生机构的利用情况和居民满意度情况。方法采取多阶段随机抽样方法对宣武区6694名15岁以上居民进行社区服务利用情况和居民满意度情况调查。结果二、三级医院仍为居民最主要的就诊机构;居民去社区卫生服务机构的主要目的是开药、看病;居民对社区卫生服务机构的总体满意度较高。结论需要加强措施,提高社区卫生服务机构的利用率和居民满意度。
Objective To understand the use of community health facilities and the satisfaction of residents in Xuanwu District. Methods A multi-stage random sampling method was used to investigate 6694 residents over the age of 15 in Xuanwu District for their community service utilization and residents’ satisfaction. Results The second and third level hospitals were still the most important medical institutions for residents. The main purpose of residents going to community health service institutions was to prescribe drugs and see patients. Residents were generally satisfied with the community health service institutions. Conclusion There is a need to step up measures to improve the utilization of community health services and residents’ satisfaction.