小马里奥特是万豪国际酒店集团的董事长,是创始人老马里奥特的儿子。和父亲一样,他喜欢走动式管理,以四处巡视旗下酒店为乐事。他有一次巡视一家酒店,注意到顾客对餐厅女招待的服务评分不高。他问经理问题出在哪里,经理说不知道。但是,小马里奥特注意到了经理不安的身体语言,接着问女招待的待遇是多少。得到回答之后,他接着问为什么待遇比市场标准低。经理说:加 Pony Marriott is the chairman of Marriott International, the son of founder Mario Martini. Like his father, he enjoys walking around and enjoys traveling around the hotel. Once he visited a hotel, he noticed that the customer service rating of the waitress was not high. He asked the manager where the problem is, the manager said he did not know. However, Little Mario noticed the manager’s restless body language, then asked how much the waitress was treated. After getting the answer, he went on to ask why the treatment was lower than the market standard. Manager said: Canada