一、引言最近几年,唐山市的公交车发展迅速,由原来的几路车发展到几十路车。城市公交车服务的对象是广大乘客,对公交车服务满意度的研究离不开对公交车乘客的研究。二、问卷调查与分析(一)描述统计学分析 I. INTRODUCTION In recent years, the rapid development of buses in Tangshan City has led to the development of dozens of road vehicles from several road vehicles. Urban bus service is the object of the majority of passengers, the satisfaction of the bus service research is inseparable from the bus passengers. Second, the survey and analysis (a) describe the statistical analysis