目前,就保安服务行业来说,对客户投诉的问题,有人将之划分为有效投诉和无效投诉。有效投诉即保安服务公司服务范围内的投诉,无效投诉即保安服务公司服务范围外的投诉。而在我们看来,客户投诉只有一类,就是有效投诉。即使是非保安服务公司客户范围内的,保安服务公司也应设法解决 At present, in respect of the security service industry, some people have classified it as a valid complaint or an invalid complaint on the issue of customer complaints. Effective complaints that the security services company complaints within the scope of invalid complaints that security services outside the scope of service complaints. In our opinion, there is only one type of customer complaint, which is a valid complaint. Even if it is within the scope of a client of a non-security service company, the security service company should try to solve it