目前阶段国内饭店业越来越重视对饭店服务质量的管理,并且开始实施全面质量管理(TQM)。但是他们都将重心放在顾客满意度上,而忽视了饭店内部员工的满意度,及其对TQM实施的作用。本文采用文献查阅和定量描述的方法,从七大方面浅析提升饭店员工满意度对实施TQM的作用,以期提供一些借鉴意义。 At present, the domestic hotel industry is paying more and more attention to the management of hotel service quality and starting to implement total quality management (TQM). But they all focus on customer satisfaction, ignoring the satisfaction of the staff inside the hotel and its role in implementing TQM. This article uses literature review and quantitative description of the method, from seven aspects to improve hotel staff satisfaction on the implementation of TQM role, with a view to provide some reference.