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乳源位于广东省北部,是广东省贫困山区少数民族自治县,面积2299平方千米,人口21万,九山半水半分田,年供电量15亿千瓦时,用电客户7.3万户。近年来,在网省公司和韶关供电局的正确领导和关心支持下,乳源县供电局认真构建全方位服务体系,落实三项服务机制,全力打造具有自身特色的服务文化品牌,主要经验做法归纳起来就是“三心一目标”。即:一个目标,就是让客户满意,“三心”就是诚心、精心、细心。
Ruyuan is located in the northern part of Guangdong Province. It is a mountainous autonomous region of impoverished mountainous areas in Guangdong Province. It covers an area of 2,299 square kilometers with a population of 210,000 and a semi-sub-area of Jiuyanshan semi-subdivision. The annual power supply is 1.5 billion kilowatt-hours and 73,000 households are power customers. In recent years, under the correct leadership and care of the Provincial Grid Administration and the Power Supply Bureau of Shaoguan, the Ruyuan County Power Supply Bureau has conscientiously established a full-service system, implemented three service mechanisms and endeavored to create a service culture brand with its own characteristics. The main experience and practice Sum up it is “three hearts and one goal ”. That is: one goal is to make customers satisfied, “Three Heart ” is sincere, meticulous, careful.