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鉴于沟通满意度对员工的态度和行为方面的重要影响,对沟通满意度的研究愈发受到学术界与企业界的关注。近些年来,国外关于“沟通满意度”的研究取得了丰硕的成果。本文对国外已有的沟通满意度的研究成果在理论研究方面和实证研究方面进行了总结,同时也对未来沟通满意度研究方向进行了展望。
In view of the important influence of communication satisfaction on employees’ attitudes and behaviors, the research on communication satisfaction has drawn more and more attention from academia and business community. In recent years, foreign research on “Communication Satisfaction ” has yielded fruitful results. This paper summarizes the research results of the existing communication satisfaction in foreign countries in terms of theoretical research and empirical research, and also forecasts the future research direction of communication satisfaction.