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1 坚持以病人为中心,认真落实方便病人的具体举措,全方位地为病人提供优质服务,是保持医院良好形象的支柱,亦是医院坚持走质量效益型内涵发展道路的基础 我们把以病人为中心的思想和行动贯穿于医院各项活动的全过程,把方便病人、有利于病人作为一切工作的出发点,认真落实各项具体举措。全院上下坚持挂牌上岗,开展微笑服务,规范职业道德语言,杜绝服务忌语。在门诊,进一步完善“值班主任制”和“服务承
1 Adhering to the patient-centered approach, conscientiously implementing concrete measures to facilitate patients, and providing quality services to patients in all aspects are the pillars for maintaining a good image of the hospital, and also the basis for the hospital’s adherence to the path of quality and efficiency connotation development. The center’s thoughts and actions are carried through the entire process of the hospital’s activities, taking the convenience of the patient and the benefit of the patient as the starting point of all work and earnestly implementing various concrete measures. The whole court up and down adhered to the posts, launched a smile service, standardized professional ethics language, and eliminated service taboo. In the outpatient department, we will further improve the “on-duty director system” and "service commitment