目的探讨病案人员应具备的素质。方法采用回顾性感受、体会、总结从事病案工作以来,日常琐碎的每一细节。结果病案人员日常的修养直接影响工作热情与服务质量。结论优秀的素质塑造优质服务。 Objective To explore the qualities that the medical personnel should possess. Methods The use of retrospective experience, experience, summed up in the medical record since the daily trivial details. As a result, the day-to-day training of the medical staff directly affects the enthusiasm and quality of service. Conclusion Outstanding qualities shape quality services.