一、引言质量问题,企业不能承受之重在全球,满街的快餐店,只有肯德基和麦当劳人流如织;满街的咖啡屋,只有星巴克宾客满座;就是在赣州市区,满街的超市,却唯有国光长期火爆。各家快餐店、咖啡屋和超市战略都大致相同,但绩效却大不相同,道理何在?文学巨匠托尔斯泰说过:“幸福的 First, the introduction of quality problems, businesses can not afford to focus on the world, the fast-food restaurants across the street, only KFC and McDonald’s flow of people such as weaving; cafes across the street, only Starbucks guests full; is in downtown Ganzhou, Only Guoguang long-term hot. Various fast food restaurants, cafes and supermarkets are roughly the same strategy, but the performance is very different, what is the truth? Literature giant Tolstoy said: ”Happy