从进入移动互联时代以来,智能手机的更新速度不断加快,紧接着市场上对于购买手机,手机维修,换机等一系列需求也日进见长。于是百邦集团瞄准这一趋势计划打造一个新的手机维修品牌:闪电蜂,并且预计在全国各地开设3000间加盟店。2014年,百邦集团携手洛可可公司为闪电蜂定义并开发一套关于手机维修的创新服务体验。为了更深入了解手机维修这一行业,洛可可服务设计设计师们先是对市场上的大品牌中手机维修的场景 Since entering the era of mobile Internet, smart phones continue to accelerate the update rate, followed by the market for the purchase of mobile phones, cell phone repair, replacement and a series of growing demand. As a result, the group aimed at this trend to create a new mobile phone repair brand: Lightning Bee, and is expected to open 3,000 franchise stores across the country. In 2014, the BBC Group and Rococo Corporation jointly defined and developed a set of innovative service experience for mobile phone repair. In order to gain a better understanding of the industry of handset repair, Rococo Service Designers first focused on cell phone repair in the big brands on the market