日前,在民航服务领域,又出现了因航班延误导致个别旅客情绪激动,伤及航空公司和机场员工的现象。当看到受伤员工脸颊的鲜血时,许多人义愤填膺,关于设立航空公司“旅客黑名单”的呼声也再一次高涨。众所周知,无论是飞机客舱、机场候机楼等航空服务场所一直都是高品质服务的代名词,在民航运输快速发展的今天,延误时有发生,在矛盾冲突面前,航空企业、员工和旅客权益如何权衡?对影响航空安全和行为有害于他人的旅客是否应该限制其乘坐飞机?“黑名单”制度是否可行?值得我们共同关注。 Recently, in the field of civil aviation services, the phenomenon of individual travelers being agitated and hurting airlines and airport employees due to flight delays has also emerged. When seeing the blood on the cheeks of injured employees, many were filled with indignation and the call to set up airlines “passenger blacklists” was once again skyrocketing. As we all know, the air service places such as the aircraft cabin and the airport terminal have always been synonymous with high-quality service. With the rapid development of civil aviation transportation, delays have occurred from time to time. How are the rights and interests of aviation enterprises, employees and travelers facing conflicts? Weighing? Should passengers who affect aviation safety and conduct be harmful to others should limit their flight? Is the “blacklist” system feasible? It deserves our common concern.