现代旅行社管理的核心是服务管理

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在传统旅行社面临来自于电商时代强烈冲击的大背景下,旅行社走出迷茫的出路其实就是一句话,求变,追求自身核心价值,为游客创造最大价值。我们总是说要让游客满意,事实上,我们真正应该做的,是让游客感动!旅行社的价值和出路便在于此。在传统旅行社们迷茫,焦虑和抱怨的同时,旅游行业本身的发展却是如日中天,许多地区出境旅游已经超过了国内旅游,无论是景区,酒店,还是火车飞机,一到假日便是人满为患,一票 Under the background that the traditional travel agency faces a strong impact from the era of electricity supplier, the travel agency out of a confused way is actually a word, change, the pursuit of their core values, to create maximum value for tourists. We always say that to make tourists satisfied, in fact, we really should do is to make visitors feel! The value of travel agencies and outlet lies here. While the traditional travel agencies are confused, anxious and complain, the development of the tourism industry itself is flourishing. Outbound travel in many areas has surpassed the domestic travel. No matter scenic spots, hotels or train planes, overcrowding and one-day holidays
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