The Effect of Service Quality on Behavioral Loyalty Through Customer Satisfaction and Attitudinal Lo

来源 :管理研究:英文版 | 被引量 : 0次 | 上传用户：jievons

【摘要】

：

This research was conducted to test and analyze the influence of service quality on behavioral loyalty through customer satisfaction and attitudinal loyalty to

【作者】

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Christina Esti Susanti

【机构】

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WidyaMandalaCatholicUniversity

【出处】

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管理研究:英文版

【发表日期】

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2019年6期

【关键词】

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attitudinal LOYALTY BEHAVIORAL LOYALTY CUSTOMER SATISFACTION SERVICE QUALITY

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This research was conducted to test and analyze the influence of service quality on behavioral loyalty through customer satisfaction and attitudinal loyalty to 4-Star Hotel in East Java.This research is a survey research.The sampling technique used is non

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The Effect of Service Quality on Behavioral Loyalty Through Customer Satisfaction and Attitudinal Lo

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