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在激烈的市场环境下，为保持与客户良好的关系，许多公司都在重新考虑他们的商业运作方式，发掘新的概念，展现自己的竞争优势。我们经常会从商家那里听到这样的意见：“客户希望能和我们以各种不同的方式进行交流。有些人喜欢打电话，而另一些人则喜欢使用电子邮件、传真、Ｉ
In a fierce market environment, many companies are rethinking their business practices and discovering new concepts to showcase their competitive edge in order to maintain good relationships with their customers. We often hear from businesses that "Customers want to be able to communicate with us in different ways. Some people like to make calls, while others like to use e-mail, fax, I