客运乘务人员工作场地特殊——在运行中的旅客列车上;工作对象复杂——上至中央首长,下至三教九流,面对的是国际国内旅客。这就决定了对他们的岗位技能培训,也具有一定的特殊性与复杂性。对此,我们采用了“三三二”的培训模式: Passenger service crew workplaces special - in the running passenger train; work complex - up to the Central Executive, down to cater for different situations, the face of international and domestic travelers. This determines the job skills training for them, but also has a certain degree of specificity and complexity. In this regard, we have adopted the “three three two” training model: