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病房一站式服务中心是借鉴酒店管理模式建立的旨在营造良好的人文环境,解除患者住院期间的生活困扰,为患者提供便利、快捷、温馨、超值的一站式服务的部门,同时也为临床一线提供良好的物业管理支撑。该文介绍了创新建立病房一站式服务中心的做法包括服务内涵、理念、构成和服务功能等,介绍了服务中心建立所取得的成效,认为该服务模式创新具有明显的应用推广价值。
Ward one-stop service center is built on the basis of hotel management model designed to create a good human environment, relieve the patient’s life during hospitalization trouble for the patient to provide convenient, fast, warm, value-added one-stop service department, For the clinical front line to provide good property management support. This paper introduces the innovation of building a one - stop service center ward practices, including service connotation, concept, composition and service functions, introduced the service center to establish the effectiveness of that service model innovation has obvious application value.