1维修业务接待专业技能的重要性与作用在规范的车辆维修流程中,通常车主进厂维修车辆第一件事就是向维修业务接待人员报修。如果维修业务接待人员缺乏必要的专业技术知识和问诊技巧,比如直接根据客户的故障描述填写维修接车单,而不了解故障现象出现前后的使用条件等重要信息,就很有可能对客户反映的问题掌握不全面,会给下一步的车间维修工作造成不必要的麻烦,甚至要走很多弯路,严重的会造成返修,对客户造成更大的经济损失。如客户报修汽车难起动,对这类故障的维修,通常维修 1 maintenance of the importance of professional skills and reception reception In the standard vehicle repair process, usually the owner into the factory to repair the vehicle the first thing is to repair the business reception staff repair. If the maintenance business reception staff lack the necessary technical expertise and consultation skills, such as directly according to the customer’s fault description to fill in the maintenance of the car, without understanding the symptoms before and after the conditions of use and other important information, it is likely to reflect the customer The problem is not fully mastered, will cause unnecessary trouble for the next workshop maintenance work, and even take a lot of detours, will result in serious repairs, resulting in greater economic losses to customers. Such as customer repair car difficult to start, repair of such failures, usually maintenance