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图书馆全面质量管理作为网络环境下图书馆新的管理模式,已经得到国内外图书馆学者的认同。本文在介绍图书馆全面质量管理的含义后,着重论述全面质量管理的工具和技术在图书馆的应用。
As a new management mode of library under network environment, total quality management of library has been approved by domestic and foreign library scholars. After introducing the meaning of TQM, this paper focuses on the application of TQM tools and techniques in the library.