论文部分内容阅读
运营商采购工作正在向供应链管理转型,运营商供应链运作体系具有自身特点,基于供应链的质量管理模式也面临变革。通过对运营商供应链特点的分析,借鉴制造业全面质量管理模式,介绍了广东移动供应链全面质量管理体系构建的思路和框架,展示了运营商供应链全面质量管理的实践内容、数据和案例,对运营商在现有质量管理体系基础上进一步提升客户感知质量进行了探讨。
The procurement of operators is being transformed into supply chain management. The supply chain operation system of operators has its own characteristics. The quality management mode based on the supply chain also faces changes. By analyzing the features of the supply chain of operators and using the total quality management mode of manufacturing industry, this paper introduces the train of thought and framework of constructing the total quality management system of Guangdong Mobile supply chain, and presents the practical contents, data and cases of total quality management in the supply chain of operators , Discussed the further improvement of the customer’s perceived quality on the basis of the existing quality management system.