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为有效评估空服人员作业过程中面临的危害因素,为航空公司制定相应的管理措施提供依据,分析空服人员在高空作业时存在的各种危害因素,并进行系统分类。在此基础上做问卷设计及数据调查,应用决策树方法对结果进行知识挖掘,以确定空服人员作业危害的关键要素及相应决策准则。通过理论分析与实例应用,验证该评估方法的可行性,并确定关键作业危害因素及决策准则,最后根据空服人员的工作特征以及国内外空服人员的生活现状提出改进措施及建议。
In order to effectively assess the hazards of air service personnel during the operation, provide the basis for airlines to formulate corresponding management measures, and analyze the various hazards that air service personnel have while operating at height and classify them systematically. On the basis of this questionnaire design and data survey, the application of decision tree method for knowledge mining results to determine the operation of the air service personnel hazards key elements and the corresponding decision criteria. Through the theoretical analysis and practical application, the feasibility of this assessment method is verified, and the key operation hazards and decision criteria are determined. Finally, the improvement measures and suggestions are proposed according to the working characteristics of the flight attendants and the living conditions of the flight attendants at home and abroad.