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客户关系管理(Customer Relationship Management,即CRM)是一种旨在改善企业与客户之间关系、提高客户忠诚度的新型运作机制,它实施于企业的市场营销、销售、服务与技术支持等与客户有关的领域。CRM解决方案致力于以产品和资源为基础、以客户服务为中心、以赢得市场并取得最大回报
Customer Relationship Management (CRM) is a new type of operation mechanism designed to improve the relationship between enterprises and customers and improve customer loyalty. It is implemented in the enterprise marketing, sales, service and technical support, and other customer Related areas. CRM solutions focus on products and resources, customer service center to win the market and get the maximum return