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质量机能展开(QFD)是最重要的质量管理方法之一。本文论述了在中小型企业开展QFD的理论与实务,提供了QFD的实践框架,为分析和处理实际问题提出了指南。
Quality Function Deployment (QFD) is one of the most important quality management methods. This article discusses the theory and practice of QFD in small and medium-sized enterprises, provides a practical framework for QFD, and provides guidelines for analyzing and handling practical problems.