当前的中国电信业正处于一个重要的转型期,传统语音业务进入低质化、微利化的趋势已不可逆转,增值业务唱主角的时代已经近在眼前,战略转型迫在眉睫。战略转型就是要改变运营商目前的盈利模式,增强盈利能力。盈利模式的改变涉及到运营商的新业务开发、业务流程调整、组织结构调 At present, China’s telecom industry is in an important transitional period. The traditional voice service has entered a stage of low-quality and meager profitability and has been irreversible. The era of value-added service playing a leading role is now at hand, and strategic transformation is imminent. Strategic transformation is to change the current profit model operators to enhance profitability. Changes in profitability model involves the development of new business operators, business process adjustments, organizational structure