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基层治理能力的提升直接考验着政府治理能力现代化目标的实现。杭州市上城区运用现代标准化管理手段推进政府信息整合、工作流程梳理、公共服务规范和与公众有效沟通,体现了服务型政府和法治型政府的理念,在依法行政框架内通过优化基层政府治理方式规范政府权力和提高服务绩效。本文立足于分析基层政府的治理困境,系统梳理政府管理与公共服务标准化的理念与实践做法,总结其标准化的基本经验,并提出了进一步推动标准化建设的对策建议。
The improvement of grassroots governance ability directly tests the realization of the goal of government governance modernization. Shangcheng District, Hangzhou City, using modern standardized management tools to promote integration of government information, work flow, public service standards and effective communication with the public, reflects the concept of service-oriented government and rule of law-based government within the framework of the law through the optimization of grass-roots government governance Regulate government authority and improve service performance. Based on the analysis of the governance dilemma of the grass-roots government, systematically combing the concepts and practices of government management and public service standardization, summarizing its basic experience of standardization and putting forward countermeasures and suggestions to further promote the standardization.