消费者权益的侵害来自公用企业、自然垄断行业的价格侵害以及存在普遍领域非公用企业、自然垄断行业的价格侵害,尤其是后者的侵害往往被忽视。本文旨在考量完善现行听证制度,同时在现行我国《消费者权益保护法》中直接植入听证制度条款,更好实现消费者权益之保护。 The infringement of consumers’ rights comes from the price infringement of public enterprises and natural monopoly industries and the price infringement of non-public enterprises and natural monopoly industries in common fields. In particular, the latter’s infringement is often neglected. The purpose of this article is to consider the perfection of the current hearing system, and at the same time impose the provisions of the hearing system directly in the current “Law of the People’s Republic of China on the Protection of the Rights and Interests of Consumers” so as to better protect the rights and interests of consumers.