在知识管理中,组织不但需要不断创新知识、应用知识,还需要不断从组织之外吸取“养料”,扩充知识。而标杆管理为组织的外部学习提供了一个有力的工具。标杆管理通过不断寻找和研究同行业一流公司的最佳实践,找到自己学习的标杆,并以此为基 In knowledge management, organizations not only need to constantly innovate and apply knowledge, but also need to constantly absorb “nutrients” from outside the organization to expand their knowledge. Benchmarking provides a powerful tool for external learning by the organization. Benchmarking Find the benchmark for your learning by constantly looking for and studying best-in-class companies in the same industry and using that as a basis