随着国民经济的发展和科技水平的提高,大型综合化的公共建筑越来越广泛地在各地涌现和建设中,人们对建筑物的使用功能和质量亦提出了更高的要求。但是,我国在施工建设过程中的质量管理,过多地偏重于在管理制度、监督制度的编制与完善。最终产品的质量和使用功能上仍未能完全达到顾客(业主)的理想期望值。本文拟结合笔者在广东省博物馆新馆建设工程的施工实践,从顾客最终使用功能为目的出发,用六西格玛理论,通过工程实践的案例分析,应用“D—M—A—I—C”的方法对施工流程进行量化分析,找出最关键的因素加以改进,从而达到更高的顾客满意度。 With the development of the national economy and the improvement of science and technology, large-scale integrated public buildings are increasingly emerging and constructing in various places, and people also put forward higher requirements on the functions and quality of buildings to be used. However, the quality management in the process of construction construction in our country is too much emphasis on the establishment and improvement of the management system and supervision system. The quality and functionality of the final product still fails to fully meet the desired expectations of the customer (owner). This paper intends to combine the author’s construction practice in the construction of the new museum in Guangdong Provincial Museum, starting from the purpose of customer end-use function, using Six Sigma theory, through the case analysis of engineering practice, applying “D-M-A-I-C” Method of quantitative analysis of the construction process to identify the most critical factors to be improved in order to achieve higher customer satisfaction.