由美国斯坦福大学商学院两位管理顾问对62家被誉为美国最出色的公司进行调查研究后撰写的《美国公司的成功经验》一书,轰动了美国工商界。其中总结出的七条经验为: 一、重视行动。遇到问题立即采取行动,予以解决,而不喜欢空谈。 二、密切联系用户。经常倾听用户意见,因为 A book entitled “Successful Experience of American Companies” written by two management consultants from the Stanford University School of Business in the United States after investigating the 62 best companies in the United States has caused a stir in the American business community. Among the seven lessons that have been summarized are: 1. Pay attention to action. When problems are encountered, immediate action is taken to resolve them instead of empty talk. Second, close contact with users. Often listen to users because