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利益相关者识别是企业进行有效利益相关者管理的基础环节,合法性、权力性、紧急性与直接性是分析不同类型利益相关者特征的四个维度。本文通过252个企业样本的问卷调查,比较企业对九种不同类型利益相关者利益要求的识别差异。研究结果表明,企业对于不同类型利益相关者的重视程度不同,利益相关者特征上的高水平维度越多,企业越重视。研究有助于企业更好地识别利益相关者及其利益要求,进而根据分类管理原则安排相匹配的管理方式。
Stakeholder identification is the basic link of effective stakeholder management. The legitimacy, power, urgency and directness are the four dimensions to analyze the characteristics of different types of stakeholders. In this paper, a questionnaire survey of 252 corporate samples is conducted to compare the differences in recognition of the business interests of nine different types of stakeholders. The results show that enterprises attach more importance to different types of stakeholders, and the more high-level features of stakeholder characteristics, the more emphasis the enterprises place. Research helps enterprises to better identify stakeholders and their interests, and then arrange management practices that are consistent with the principles of categorization.