ITIL走进企业,往往是带着满腔热情而去,带着怏怏不乐而归。究其原因,小部分是因为技术人员的实现问题,而大部分原因则在项目实施人员的管理和协调能力。尤其,随着ITIL不断升级和完善,相关功能载体日渐复杂,对人员的管理能力更加苛刻,那么除 ITIL into the business, often go with enthusiasm, with unhappy return. The reason, a small part because of the technical staff to achieve the problem, and most of the reasons for the project implementation staff management and coordination. In particular, with the continuous upgrading and improvement of ITIL, the related function carriers are increasingly complicated and the personnel management capabilities are more harsh. In addition,