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目的加强药事管理,减少门诊药房药患纠纷。方法通过竞争上岗,选聘好门诊负责人;抓好药剂人员教育,树立责任感,提高业务水平;建全规章制度,严格实施管理;加强医药人员的沟通,提高处方质量等措施来减少门诊药房药患纠纷。结果通过上述方法,有效地保证了药品调配质量,防止了药患纠纷的发生。结论只要加强管理,依靠完善的规章制度,门诊药房就能做到和谐的药事服务,从而减少药患纠纷的发生。
Objective To strengthen the administration of drugstores and reduce disputes over outpatient drugstores. Methods Through the competition, the appointment and appointment of outpatient clinic person; do a good job pharmacy education, establish a sense of responsibility and improve business standards; establish the rules and regulations, strict implementation of management; strengthen medical personnel to communicate, improve the quality of prescriptions and other measures to reduce outpatient pharmacy Suffering disputes. Results Through the above methods, effectively ensure the quality of drug blending, to prevent the occurrence of drug-patient disputes. Conclusion As long as strengthening management and relying on perfect rules and regulations, outpatient pharmacy can achieve harmonious medical service and reduce the occurrence of drug disputes.