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IT商业价值的争论是学界和实践者一直关注的热点。从“效率”和“效果”来评价IT商业价值是一个新的视角。本文提出一个IT配置效率、IT应用效果、总投入产出效率的三角理论模型,利用修正后的三阶段数据包络分析方法,对澳门2000-2011年各类酒店进行分析。研究发现:经过2006、2007年澳门酒店业对IT的密集投资,2008-2011年澳门酒店的纯技术效率显著高于2000-2003年,酒店利用资源的效率得到较大提升;IT应用效果与总投入产出效率显著正相关,即IT有助于酒店提升绩效;IT的配置效率和IT应用效果的关系并不显著,酒店的IT资源配置规划还需要进一步优化。本研究为IT商业价值研究提供了新的理论视角和研究方法,给酒店管理者和政策制定者提供决策参考。
The controversy over the commercial value of IT is a hot spot that academics and practitioners have always been concerned about. From the “efficiency” and “effect” to evaluate the business value of IT is a new perspective. This paper proposes a triangular theoretical model of IT allocation efficiency, IT application effectiveness and total input-output efficiency. By using the revised three-stage data envelopment analysis, this paper analyzes all kinds of hotels in Macao from 2000 to 2011. The study found that: After intensive investment in IT in the hotel industry in Macao in 2006 and 2007, the purely technical efficiency of hotel in Macao was significantly higher than that of 2000-2003. The efficiency of hotel resource utilization was greatly improved. Input-output efficiency is significantly and positively correlated, that is, IT contributes to hotel performance improvement. The relationship between IT configuration efficiency and IT application effectiveness is not significant, and the hotel IT resource allocation planning needs to be further optimized. This study provides a new theoretical perspective and research method for the study of IT business value, which provides decision-making reference for hotel managers and policy-makers.