论文部分内容阅读
一是当顾客与导购员的目光相对时。当顾客光临卖场或是在浏览商品的过程中与导购员的目光相对时,导购员应主动地向顾客轻轻点一下头,热情地说“您好”、“欢迎光临”之类的话,以表示重视顾客。 二是当顾客寻找商品时。如果顾客在浏览过程中左顾右盼时,导购员要赶快走过去打招呼。此种情况下的接触,要越快越好,这样可以替顾客节省很多寻找的时间与精力,并有利于顾客购买所需的商品。 三是当顾客突然停下脚步时。在卖场内边走边浏览商品的顾客,突然停下脚步注视
First, when the relatives and customers shopping guide relative time. When customers visit the store or shopping guide in the process of shopping guide with the buyer’s relative, the Purchasing Guide should take the initiative to gently tap the customer, enthusiastically say “Hello”, “Welcome” and the like to Said the importance of customers. Second, when the customer looking for goods. If the customer looked around in the browsing process, Purchasing Guide to walk quickly to say hello. Contact in this case, the sooner the better, so that customers can save a lot of looking for time and energy, and help customers buy the required goods. Third, when the customer suddenly stopped. Walking in the store to browse the goods within the customer, suddenly stopped watching