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业务流程再造理论是20世纪90年代兴起的一场管理变革运动,是新经济时代对传统分工理论的突破。本文简述了医院业务流程再造的历史背景,以及应用中的核心内容和指导思想;介绍了美国和台湾医院推行BPR的成功经验和不足,阐述了医院实施BPR的具体步骤以及注意事项,以期对当前医院推行BPR的尝试和探索有所借鉴。
Business process reengineering theory is a management reform movement that emerged in the 1990s. It is a breakthrough in the traditional economic division theory in the new economic era. This article outlines the historical background of hospital business process reengineering, as well as the core contents and guiding ideology of the application. It also introduces the successful experiences and deficiencies of the implementation of BPR in hospitals in the United States and Taiwan, and elaborates the specific steps and precautions for implementing hospital BPR in hospitals. Current hospitals have tried to explore the BPR for some reference.