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近几年来，社会各方面对运输企业收取高标准退票手续费问题反映强烈。据有关方面调查，反映主要集中在两个方面：一是铁路退票费标准偏高，平时按票价２０％收取退票费，春运期间按５０％收取，有乘人之危，强捞一把的嫌疑。二是旅客购买民航折扣票退票时，航空公司或代理人随
In recent years, all sectors of society have strongly responded to the issue of charging high fees for refunding shipping companies. According to the relevant investigation, there are mainly two aspects: First, the high standard of refund fees for railways is usually charged at 20% of the fare, and 50% of the fares are charged during the Spring Festival period. Second, travelers buy civil aviation discount tickets refund, airline or agent with