论文部分内容阅读
广东球阀厂1989年用户服务工作做得好,深受广大用户欢迎.该厂按照“发展生产增效益,加强管理创省奖”的指导方针,积极开展用户服务工作,一年来,认真抓好健全机构.开展市场调查,重视信息和技术服务等工作,取得用户的好评,其具体做法是:①健全机构.厂里成立了以一位副厂长为组长的售后服务领导小组,在全质办建立了质量信息中心,负责产品质量和用户信息的收集反馈改进工作.在销售科成立了售后服务小组,分为内勤线和外勤线两部份.内勤线负责发货、发货期;外勤线负责市场调查、服务、宣传、推销等工作.并在北京、沈阳、石家庄、上海、南京、武汉、西安、成都、广州等地
Guangdong Ball Valve Factory did a good job in customer service in 1989 and was well received by customers. The factory actively carried out customer service work according to the guideline of “enhancing production and increasing efficiency and strengthening management and creating provincial awards”. Institutions. Conduct market surveys, attach importance to information and technical services, and obtain favorable comments from users. The specific methods are as follows: 1 Improve the organization. The factory has set up an after-sales service leading group headed by a deputy factory manager. The Office established a quality information center responsible for the collection and feedback improvement of product quality and user information. An after-sales service team was established in the sales department, which is divided into two parts, the internal service line and the external service line. The internal service line is responsible for the delivery and delivery period; The line is responsible for market research, services, publicity, marketing, etc., and in Beijing, Shenyang, Shijiazhuang, Shanghai, Nanjing, Wuhan, Xi’an, Chengdu, Guangzhou, etc.