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美国 APC 公司提出加速其 Silcon/Symmetra 服务,它的全球服务部(AGS)开始免费为用户提供保修期内7×24小时的现场维修服务,取代原先的5×8服务模式,并将对所有Silcon/Symmetra 产品的现场服务进行电话回访。APC 公司期望这一举措可以为 Silcon/Symmetra 高端 UFS 产品的销售提供有力的支持,使客户更好地享受到 APC 专业、完善的服务。AGS 部门相关负责人表示,虽然在过去的三年中,AGS已为绝大多数客户提供了 Silcon UPS 7×24的现场维修服务,但要实现此次重大的服务标准升级,对 AGS 服务队伍而言还是有一定的难度和压力。从5×8到7×24,不是简单的数字增加,而是服务水平的一次质的飞跃,这其中包含着更严格高效的管理流程。它牵动着 AGS 管理线上的每一个环节,从备件准备到出库管理,从人员值班到派单安排,都要在7×24里做到快速响应,其中的困难可想而知。
APC USA proposes to speed up its Silcon / Symmetra service. Its global service department (AGS) begins to provide users with on-site 7 × 24-hour on-site maintenance service free of charge for a warranty period, replacing the original 5 × 8 service mode. / Symmetra products on-site service for call back. APC expects this initiative to provide strong support for the sales of Silcon / Symmetra’s high-end UFS products, enabling customers to better enjoy APC’s professional and comprehensive services. AGS department official said that although in the past three years, AGS has provided the majority of customers Silcon UPS 7 × 24 on-site maintenance services, but to achieve this major upgrade of service standards for the AGS service team and Words or have a certain degree of difficulty and pressure. From 5 × 8 to 7 × 24, not a simple increase in numbers, but a qualitative leap in service levels, which includes more stringent and efficient management processes. It affects every aspect of the AGS management line, from spare parts preparation to delivery management, from staffing to dispatch arrangements, to be fast response in 7 × 24, the difficulties can be imagined.