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目的探讨在实施院内急救护理中按照应急预案实施急救以及与家属进行有效的沟通交流是提高抢救成功率减少医患矛盾的重要手段。方法抢救人员定岗、定位、定责,建立重大疾病应急预案并按照抢救程序进行早期急救护理;与家属及时沟通随时交代患者病情,取得家属配合,使患者在短时间内得到最有效的救治与妥善分流。结果按以上应急预案有效实施急救护理,成功抢救一批次食物中毒患者41例,减少医疗纠纷3例。结论不断完善院内急救应急预案和护理程序以及病情交代制度,使家属在配合急救中起到积极的作用,并且在避免医疗纠纷、减少医患矛盾中也起到了重要的作用。
Objective To explore the implementation of first aid in hospital emergency response plan implementation of emergency and effective communication with their families is to improve the success rate of rescue and reduce the contradiction between doctors and patients an important means. Methods Rescue workers laid off, positioning, responsibility, the establishment of emergency plans for major diseases and emergency treatment in accordance with the emergency early care; timely communication with family members explain the patient’s condition at any time, get family members, so that patients in a short period of time to be the most effective treatment and proper Shunt. Results According to the above emergency plan effective implementation of emergency care, successfully rescued a group of 41 patients with food poisoning, reduce medical disputes in 3 cases. Conclusion Continuously improve emergency plan and nursing program of hospital emergency and explain system of illness so that family members play an active role in cooperating with first aid and also play an important role in avoiding medical disputes and reducing contradictions between doctors and patients.