什么是好的消费者体验?很简单——多、快、好、省。当年淘宝起家靠多、省两个字,好、快做得差。正因为淘宝送货不够及时,所以京东来了,他一来就打快和好两个字的牌。消费者体验所有做零售的创业者都要问自己,要舍什么,留什么?如果这四字都想做到,就可能一个都做不到。当然,你要做的是阶段性取舍,而不是永远放弃。但至少在一开始你要问自己:解决行业 What is a good consumer experience? Very simple - more, faster, better, and more. Taobao started by more than that year, the province two words, well, fast done poorly. It is precisely because Taobao delivery is not timely enough, so the Jingdong came, he quickly played a good word and the two cards. Consumers experience that all entrepreneurs who do retail should ask themselves what they want and what should they stay in. If these four words want to be done, they may not be able to do so. Of course, what you have to do is a phased trade-off, not a waiver forever. But at least in the beginning you have to ask yourself: solve the industry