“他来不了,是他自己的事情,我们总不能违反规定吧?”“就是,违反了操作流程,稽核检查一旦查出来,我们是要承担责任的,要被罚款的呀!”“不行,那样会失去客户信任的,我们是为客户服务的,总得想想办法呀!”“那怎么办,还有更好的办法吗?”“那也得为我们的客户考虑呀,特殊情况不能特殊处理吗?”“是啊,我们就是做服务的,现在银行的竞争就是服务的竞争,我们不能失去任何一个客户。” “He can not come, is his own thing, we can not violate the rules?” “” That is, in violation of the operational procedures, audit checks once detected, we have to take responsibility, to be fined! “” No, that will lose the trust of customers, we are for customer service, we must think of ways! “” Then how to do, there is a better way? “” That’s for us Customers consider it, special circumstances can not be special treatment? “” Yes ah, we are doing service, and now the banking competition is the competition in services, we can not lose any one customer. "