随着通信行业竞争日趋激烈,运营商想要赢得客户坚定的信赖和支持,唯有把为用户提供更为贴心优质的服务作为自身最强势的武器才行。徐州联通从强化技术和专业领域自身优势出发,面向用户感知,构建“大服务”体系,争做让用户满意的通信运营商。传统的小服务只关注和用户接触点的服务内容,小服务也往往只是客户服务部一个部门的工作职责,这使服务提高滞留在浅表层面,使服务部门处在“救火”状态,不能从深层次解决服务问题,提升服务水平。 With the increasingly fierce competition in the communications industry, operators want to win the trust and support of their customers. Only by providing users with more attentive and superior service as their most powerful weapon is their responsibility. Xuzhou Unicom from strengthening its own advantages in technology and professional areas starting for the user perception, build “big service ” system, strive to make the user satisfied with the communications operators. The traditional small service only focuses on the service content of the user contact point. Small service is often only the job responsibility of a department of the customer service department, which makes the service stay at a superficial level, so that the service department is in a state of “firefighting” Can not solve the service problem from deep level, improve the service level.