作为港口企业,服务是其基本职能,是港口赖以生存和发展的基础。随着港口之间竞争的日趋激烈,如何提供更加完善和更具优势的服务成为港口企业关注的重点。而服务创新则可以使港口企业获得竞争优势,更好地满足客户需要。一、港口服务创新的现状和存在的问题和其他传统国企一样,大 As a port enterprise, service is its basic function and is the basis for the port to survive and develop. With the increasingly fierce competition among ports, how to provide more perfect and more advantageous services has become the focus of the port enterprises. And service innovation can enable port enterprises to gain competitive advantages and better meet customer needs. First, the status quo and existing problems of port service innovation are as big as those of other traditional state-owned enterprises