如今标榜文明经营的商场，大都承诺“无障碍退货”。也就是说买了东西回去又感到不满意的，可以无条件退货。这解除了顾客的一时走眼，仓猝间买下不称心商品的顾虑，因而有利于扩大销售，也提高商场的信誉。实际上买了退的人总是少数，商场的正效应比负效应大得多，应该说是个 Today, shopping malls flaunted by civilized operations are mostly committed to “accessibility.” In other words, if you buy something and go back and feel unsatisfied, you can return it unconditionally. This relieved the customer of a moment’s notice, and they were worried about buying unsatisfactory products, which helped expand sales and improve the credibility of the shopping malls. In fact, there are always a few people who have bought back. The positive effect of the shopping mall is much greater than the negative effect. It should be said