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目的:探讨精细化管理对神经内科住院患者家属满意度及护理质量的影响。方法:以2015年8~12月未实施精细化管理的130例住院患者为对照组,以2016年1~5月实施精细化管理后的130例住院患者为观察组,比较两组的护理质量和患者家属满意度。结果:观察组的护理意外事件发生率、护理并发症发生率均明显低于对照组(P<0.05),基础护理合格率、护理文书书写合格率和一级及以上护理病例合格率明显高于对照组(P<0.05),观察组的护理质量显著高于对照组(P<0.05);观察组的患者满意度为93.08%,明显高于对照组的67.69%,总满意度亦显著高于对照组(P<0.01)。结论:精细化管理能够显著提高神经内科护理质量和患者家属满意度。
Objective: To explore the effect of meticulous management on the satisfaction and quality of nursing in hospitalized patients with neurology. Methods: A total of 130 inpatients who did not undergo intensive management from August to December 2015 were selected as the control group. The 130 inpatients who underwent intensive management from January to May in 2016 were selected as the observation group. The nursing quality Satisfaction with family members. Results: The incidences of nursing accidents and nursing complications in the observation group were significantly lower than those in the control group (P <0.05). The passing rate of basic nursing, the writing rate of nursing documents and the qualified rates of nursing care of first grade and above were significantly higher than those of the control group The quality of care in the observation group was significantly higher than that in the control group (P <0.05). The satisfaction degree of the observation group was 93.08%, which was significantly higher than 67.69% of the control group, and the total satisfaction was also significantly higher than that of the control group Control group (P <0.01). Conclusion: The meticulous management can significantly improve the quality of neurology nursing and family satisfaction of patients.