提高服务质量,是任何一家医疗机构必须高度重视、不断持续改进的管理策略。宁波大学医学院附属医院分娩中心从“顾客与市场”的视角,以“现代服务经济视角”理解现代医疗服务的消费者;以“过程管理”为抓手,站在患者的角度,要求、规范和持续改进医疗服务流程,满足了孕产妇对医疗服务质量的高需求,在竞争激烈的孕产妇服务领域吸引着大批优质资源。 Improve the quality of service, any medical institutions must attach great importance to continuous improvement of management strategies. Ningbo Medical University Affiliated Hospital Delivery Center from the “customer and the market” perspective, “modern service economy perspective ” understanding of modern medical services to consumers; “process management ” as the starting point, standing patient Requirements, norms and continuous improvement of medical service processes to meet the high demand of pregnant women for the quality of medical services, attracting a large number of high-quality resources in the field of highly competitive maternal services.