“互联网+”这一基于云计算、物联网和大数据的新一代信息革命已经席卷而来,工商业的发展必将迎来崭新的局面,而与之对应的纳税服务信息化却还停留在初级阶段。本文通过对电话导航结构的研究,利用多维度的信息化技术手段,对今后热线服务进行探索和思考。 “Internet + ” This new generation of information revolution based on cloud computing, Internet of Things and big data has swept away, and the development of industry and commerce will surely usher in a brand-new situation, and the corresponding informationization of tax service will stay In the early stages. In this paper, through the research on the structure of telephone navigation, the use of multi-dimensional information technology means to explore and think about the future hotline service.