每个消费者都渴望自己被奉为上宾,享受优质高效的服务。在许多服务行业,人们为能感受这样的服务而欣喜。但一进医院,情况就大不一样了。许多人都或多或少地遭遇过就医之苦:要么是医生脸色难看,要么是等了半天被三言两语给“打发”了,做手术送“红包”更成了公开的秘密……“在医院享受优质高效的服务”几乎成了一种奢望。 Every consumer desires to be regarded as a guest and enjoy quality and efficient services. In many service industries, people are delighted to be able to experience such services. However, when you enter the hospital, the situation is very different. Many people have encountered medical care more or less: either the doctor is ugly or waits for a long time to be “sent” by a few words, and it is an open secret to send “red envelopes” by surgery... “At the hospital Enjoying quality and efficient services has become almost a luxury.